Tag / Sprint

by Chirag Shah

Sprint Account Services says no to order pre over phone

I had a conversation with Sprint’s Account Services and they claim that you can not order the Palm Pre through them. The only place you can get it is at Walmart, Sprint Store, Best Buy or Radioshack. This a true disappointment for those customers that have been classified as Premier customers. Premier customers get first dibs on new phones… With this, that is not the case. The Account Service rep told me that I will have to stand in line to get the phone (lines ha they are really expecting the phone to be hot.. sprint also expect lines for the initial release of instinct.) Of course this phone is more hyped and are expecting a shortage. I guess I will be in line Saturday morning. They better have enough phones to meet initial demand.

by Chirag Shah

ATT takes a shot at Sprints Palm Pre


Many of you may have already seen this (image from precentral.com) but if not AT&T is taking a shots at Sprints Palm Pre claiming it doesn’t come close to what AT&T/Apple iPhone has to offer. Granted AT&T offers many Wi-Fi hotspots and the Apple App store is very established, in the pre’s defense Sprints NOW Network is the fastest network out there. Also most of AT&T’s hotspots are in the large cities, where you are almost guaranteed to have perfect reception to use your carriers network. Hands down Apple App store wins, we just haven’t seen enough from the Pre. Speculations has been high, but frustration is also growing. Let’s all hope the Pre is released byMay 17.

by Chirag Shah

Sprint Palm Pre can be supoosedly Pre-Ordered

pre-sprint

I emailed Sprint the other day to find out details on when the new Palm Pre will be available. This is what I got:

On Fri, Jan 23, 2009 at 9:07 AM, Sprint Customer Service
wrote:

Dear Chirag Shah,

Thank you for contacting Sprint.

You can visit to following link http://now.sprint.com/pre/?id12=iSearch_MA_010809_Pre
to preorder the handset Palm Pre.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Nelson N.
Customer Service Specialist
Sprint

Original Message Follows:
————————
where do you go to preorder?

On Thu, Jan 22, 2009 at 11:52 PM, Sprint Customer Service
wrote:

Dear Mr. Shah,

Thank you for contacting Sprint regarding the Palm Pre. I am glad to
assist you.

Pre is scheduled to be available exclusively from Sprint in the first
half of 2009. Pre-orders can be placed online now!

If there is any other concern reply to us, we will assist you.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Rosa M.
Customer Service Specialist
Sprint

Original Message Follows:
————————
Any date on when the pre will be released?

—
It’s obvious Sprint Reps don’t know what they are talking about. The link they direct you to is the link that lets you sign up for information on the phone when it is released. So then I asked..

—
Dear Chirag Shah,

Thank you for replying.

It is not possible to preorder the handset Sprint Palm Pre from eCare.
It is only the mentioned link from which you can make order this
handset.

I appreciate your understanding in this matter.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
Aaron C.
Customer Service Specialist
Sprint

Original Message Follows:
————————
That’s just to get an email when its available. You can’t actually
preorder it yet…